Alexander McNabb

It’s Social Media Forum time again!

If you're finding it hard to keep up with the changes in digital, you should attend the Social Media Forum too.

The Social Media Forum is to take place in Dubai next week and it’s already sold out. This is interesting news for those in the Middle East who thought we really didn’t want to listen to another word about social media and don’t ‘need another talking shop’. I must admit, we’ve been avoiding the term ‘social media’ ourselves and substituting ‘digital’ wherever possible because it’s not all about social media alone – it’s about the Internet and the transformation in human behaviour we are all seeing. The result of that transformation has been the rapid migration of our attention to online media in a remarkable way.

Today’s consumer is Googling new ideas, words and the names of new friends and contacts. We’re sharing information and opinion using social platforms. We’re also taking a new approach to how we view property, storing our music, books and now films ‘in the cloud’, sharing our creativity, ideas and work for free, either under Creative Commons licenses or on platforms ranging from Blogger to Instagram – all behaviour that would have seemed inconceivable a few years ago.

It’s hard to keep up. Who had heard of Instagram a year ago? Who had heard of Pinterest six months ago? Pinterest became one of the top ten social media networks by December 2011 after just seven months in operation.

Business is struggling to adapt
Technology is driving rapid change in our lives, challenging companies in all industries to try and work out how these changes impact them. And taking the view that it’s all about marketing is really missing the fundamentals – the change is deeper than that.

Many businesses in the Arab world today are still struggling to come to terms with what these changes are and what they mean. Many others have started to experiment with new media and meeting the needs of more empowered consumers. Few have truly evaluated the potential impacts of online technologies and the way they are changing human behaviour.

The one thing we can all be certain of is that we know very little. The landscape’s changing almost daily – and everybody’s learning lessons. And that’s why we need platforms like the Social Media Forum, ArabNet, MediaME and Click. These events give us the chance to share ideas, approaches and best practises. Sometimes it feels like we’re going over old ground, but when we’re trying to cope with such rapid change – taking stock of where we are and refocusing on all those moving targets is no bad thing.

See you there!

Alexander McNabb will be chairing the Social Media Forum on Thursday May 3rd at the Dubai International Convention & Exhibition Centre. He’ll also be giving a talk about corporate content and digital marketing called ‘Take Back Your Content’ at 2.50pm on May 3rd. You can find the agenda for the Social Media Forum here. If you use Twitter you can follow tweets about the Forum via hashtag #SMF2K12.

Read more about social media & digital marketing

Communications First, Technology Second

Facebook down – thousands of brand pages inaccessible

We are all publishers

Five Smarter Tweeting Tips

Should you outsource your conversation?

Facebook bigger than newspapers? So what?

Twitter & Customer Service Survey

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Posted in Blogging, Content, Customers, Disintermediation, Facebook, Internet, Middle East marketing, Online marketing, social media, Twitter | Tagged , , , , , , ,
Carrington Malin

Communication first, technology second

Multimedia journalist Markham Nolan's classic 'Social Media Guru' videoAs usual, Phil Lynagh’s column in the latest issue of Campaign Middle East magazine is bang on the money and this month he’s touched on a particular bug-bear of mine in ‘This social media bubble needs to pop‘.

Having been more than a little prone to geekiness in my time, I am reminded of my first ‘serious’ jobs in the workplace, when desktop PCs were the new thing and I was often feted as ‘the computer guy’ by colleagues and bosses. Whether it was how to rename a file, to find out why the computer was slow or how to use the new desktop publishing software, colleagues queued to ask for help. I wasn’t a computer engineer, I had no formal training in computers and I certainly wasn’t a designer, but if your problem involved a computer somewhere in the process, I was your man! As more and more people came to be more comfortable with using computers in the office, so I was able to retire from my role as ‘the computer guy’. Today, social media is the ‘new thing’ and many business people still fear this new phenomenon and the jargon that goes with it.

Today we call ‘the social media guys’.

Who better to represent your company on new social media platforms than someone who knows all about likes, tweets, shares, bloggers and, perhaps, who’s popular online themselves? Well, for starters, someone who understands communications, brand positioning and how to plan an effective campaign (and, of course, by this I mean one that reaches the right people with the right message and effects a change). Social media have grown up quickly to include a variety of extremely powerful communications tools. Knowledge of how they work is clearly critical to being able to leverage these tools effectively, but just as having Adobe Illustrator doesn’t make you a graphic designer, knowing your Likes from your Tweets doesn’t automatically make you a digital marketing consultant either.

Of course, from an agency perspective, it is true that this is partly a turf war. Advertising agencies, PR firms, established digital agencies, social media start-ups and every other kind of marketing company want to be the social media guys. Sadly, many still define campaign objectives and successes in very broad terms, when, in fact, the new tools offered us by digital media are dramatically increasing the ways that marketers can profile audiences and measure responses. Don’t let anyone fob you off with volumetric objectives and results such as Total Likes, Total Followers, Total Blog Posts, Total Click Throughs or Total Views that bear no relation to your brand’s objectives, your target audience or your campaign’s success.

Listen to a podcast about online advertising

Online advertising in the Middle East

Read more about social media marketing

Five Smarter Tweeting Tips

Should you outsource your conversation?

Facebook bigger than newspapers? So what?

Twitter & Customer Service Survey

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Posted in Blogging, brand marketing, Customers, Facebook, General, Internet, Measurement, Middle east, Middle East marketing, Online marketing, public relations, social media, strategy, Twitter |
Alexander McNabb

Looking forward to ArabNet 2012

This week, from the 27th-31st March, will see the fourth ArabNet and it’ll be the fourth time I go along for the conference. It’s not all about the conference, though – the event is being billed as a festival and it’s shaping up to be just that, with five days of events with a developer day, an industry day, two forum days and a community day.20120325-090430.jpg

Each of those days contains multiple streams of stuff, from overnight flash-developer challenges to the Ideathons and Startup Demos that have sparked so much interest from entrepreneurs and start-ups around the Middle East. This ArabNet, the biggest so far, will aim to bring an audience of 1,500 innovators and leader from around the region to Beirut.

It never fails to amaze me that ArabNet – the leading digital platform in the Middle East is a Beirut based event (although last year saw ArabNet Cairo take off), showing that Beirut can, indeed, host world class events. A lot of that success is down to the high standards of organisation and event management that goes into the event, but it’s also been about timing – the time was right for ArabNet to launch when it did and the breakneck expansion of the region’s digital industries is both exciting and challenging. From the changes social media and online platforms are bringing to ‘traditional’ media through to the rise of a new entrepreneurialism in the region to the realisation of the huge potential for e-commerce and the growth in start-ups, the Middle East has never seen such exciting digital times.

Alexander McNabb will be speaking at ArabNet 2012 on Friday March 30th at 10.30am. You can find out more about his presentation ‘Take Back Your Content’ and how to contact him at the summit via our ArabNet 2012 page.

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Posted in E-commerce, Internet, Middle east, Mobile, Online marketing, social media | Tagged , , , , , , , , , , ,
Carrington Malin

iPad chat

Alexander McNabb appeared on Dubai Eye radio’s Business Breakfast today to talk about the launch of Apple’s new iPad, which boasts an HD screen, powerful graphics and improved photo and video editing features.

If you missed the show, you can listen to the podcast below anytime!

Listen to the podcast

Alexander McNabb on Apple’s ‘iPad 3′

iPad Chat (mp3)

Want to read more?

What is the media is saying about Apple’s new iPad? Here are some stories we enjoyed:

Review: New iPad neither dud nor ‘revolution’ (CNN)

Apple’s new iPad: What could it mean for gamers? (LA Times)

Apple’s new iPad: A first hands on [Video] (LA Times)

‘The new iPad’ revealed: Full specs, rumor scorecard (The Register)

Just Call it the iPad (Mashable)

Why the New iPad is So Huge for Apple (ReadWriteWeb)

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Posted in 3G, Applications, Internet, Mobile | Tagged , , , , ,
Carrington Malin

Facebook down – thousands of brand pages inaccessible

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Facebook may have been inaccessible for millions of Internet users across Europe, the Middle East and Africa for a couple of hours or so on Wednesday. Although the site itself appeared to be working, users across EMEA found that they couldn’t access the site at all. #Facebookdown became a global trending topic on Twitter in a matter of minutes as social media users shared their experiences and tried to find out more about the apparent outage. Meanwhile, marketers across the region trying to update their Facebook brand pages obviously found that they were inaccessible too.

The good news for marketers is that, more than likely, most of their Facebook fans weren’t able to access their branded pages either, so it wasn’t really a crisis in the same terms as having a company website go down. However, it does neatly highlight the risk that many brands face by investing in Facebook’s platform: when there is a disruption, neither brands, nor their fans can rely on access to the page or all that branded content that sits on it. Today’s outage was a small one in the grand scheme of things. Facebook’s new changes to timelines and how brand pages work is a much larger disruption (if, arguably, an opportunity), affecting literally millions of brands. If your brand has been active on Facebook for sometime, the odds are that the time, resources and budget invested in making your page successful now adds up to quite a significant figure (and one often obscure to senior management). And you’ve made that investment in a platform that is apt to make radical changes every now and again whether you like them or not.

So, how can you manage the risk of investing in social media platforms and content for those platforms? Here’s our ten cents worth:

1. Spread your risks – It is true that Facebook is now the daddy of social networks at the moment, however many other networks are healthy and growing. Often, the effort required to adapt content and engagement practices for additional networks is relatively a small commitment, so building audiences across different social networks is no bad thing.

2. Host your own content – Many marketers have wondered what the point of having their own website is, when Facebook pages are so easy to brand, showcase content and encourage engagement for? It’s disruptions like today’s that highlight why having your own managed web content within your own domain is so important. So, don’t create all your best work for third party platforms either – save a little sizzle for your own.

3. Invest in content management
– There are an increasing number of platforms that allow brands to host multi-media content in a secure online environment and then disseminate the content they choose across different social media platforms. These not only make larger scale campaigns easier to manage, but also allow you to create new social media profiles full of archived content.

4. Link back to direct communications – Although we hear more and more about the death of email, it still works! Opt-in email (and even opt-in SMS) allow you to connect, push content and secure engagement from key audiences regardless of what social media platforms you promote.

5. Monitoring and analytics – There are many challenges to measuring the returns from social media campaigns, but there are plenty of ways to measure. It’s worth the effort to monitor, analyse and review how audiences are engaging with your brand across different digital channels: results are seldom one-sided. Then prioritise opportunities for action, rather than simply taking the path of least resistance.

Listen to a podcast about online advertising

Online advertising in the Middle East

Read more about social media marketing

Five Smarter Tweeting Tips

Should you outsource your conversation?

Facebook bigger than newspapers? So what?

Twitter & Customer Service Survey

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Posted in brand marketing, CRM, Disintermediation, Facebook, General, Internet, Measurement, Middle East marketing, Online marketing, social media, strategy | Tagged , , , , , , , , , ,
Alexander McNabb

We are all publishers

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We are all many things. You can be an oil executive, commuter, father of three or violent crime victim to journalists, depending on whether they’re quoting you on oil prices, late trains, the joys of parenting or the nasty gash in your cheek.

On Thursday, all four of the UAE’s English daily newspapers report on a lawsuit filed against a ‘tweeter’ for insulting the Chief of Dubai police, Dahi Khalfan Tamim. I thought that was interesting. If he’d insulted Mr Tamim by phone, would the papers have called him a phoner?

So what makes Twitter so special? Well, this is the first lawsuit filed by a public official in Dubai against someone using Twitter. It’s illegal to insult (‘curse’) a government employee in the UAE, the offense carries a maximum Dhs30,000 ($8,000-odd) fine or three year jail sentence. So the chap in question, an Emirati gentleman, is potentially in quite serious trouble – defamation is something taken very seriously here in the UAE and, actually, in the region as a whole.

It’s yet another reminder that despite the access we have to the wonderful playground that is social media, these platforms are public places and subject to the law in the same way any other public pronouncement would be. While the authorities struggle (or fail to get to grips with) with the nature of these platforms and quite what ‘publishing’ is in the digital age, the platform owners are quite clear – Facebook, Twitter, Google et al are providing a platform onto which YOU publish content. In putting content ‘up’ on these sites, you are taking on the responsibility of a publisher.

(It’s one reason why my money’s on strange German internet maverick kim.com in his case against Uncle Sam in a New Zealand court – his website, megaupload, was a ‘platform’ for people to use, his lawyer is expected to argue. So the responsibility for copyright infringement that took place on the site would be the users’ not Kim’s.)

The defendant and Kim.com actually have something in common – both have been refused bail, in the case of the Emirati gentleman, he’s been in Al Slammer since February 19th and has had his case adjourned to March 11th. (Kim.com was eventually granted bail, BTW). By that time, he’ll have spent three full weeks in custody as a result of his tweets.

Whatever the context of the story, you can bet one thing. These days, we are all publishers.

This piece also appears on Alexander McNabb’s personal blog ‘Fake Plastic Souks‘.

Want to read more?

If you liked reading this post about Twitter and tweeting, you might like some of our other Twitter-related posts:

Five smarter tweeting tips (Feb 2012)

A tweet in time saves nine (April 2010)

Twitter & Customer Service Survey (March 2010)

Tweets like grains of wheat (Feb 2010)

5 reasons Spot On PR uses Twitter (Jan 2010)

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Posted in General | Tagged , , , , ,
Carrington Malin

Social media marketing in the UAE

How fast are UAE businesses adopting social media best practices? Dubai One TV’s Emirates 24\7 news programme interviewed Spot On’s Alexander McNabb about social media trends in the UAE and how social media is changing company communication.

Watch the interview


Dubai One TV Emirates 24/7 – 8pm February 14, 2012 (5.54 mins)

Listen to a podcast about online advertising

Online advertising in the Middle East

Read more about social media marketing

Five Smarter Tweeting Tips

Should you outsource your conversation?

Facebook bigger than newspapers? So what?

Twitter & Customer Service Survey

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Posted in brand marketing, CRM, Customers, E-commerce, Facebook, Internet, Measurement, Middle East marketing, public relations, social media, Twitter | Tagged , , , , , , , , , , , , , , , ,
Carrington Malin

Online advertising in the Middle East

Wednesday’s Dubai Eye radio’s #Unwired weekly digital programme featured a special segment on online advertising in the Middle East & North Africa featuring Spot On PR’s own Alexander McNabb; Professor John Grainger Pro-Vice Chancellor and Executive Vice President Academic Services of Murdoch University in Dubai; Kamal Dimachkie, Executive Regional Managing Director of Leo Burnett; Google MENA Managing Director, Ari Kesisoglu; Rama Chakaki, Baraka & Zeedna co-founder; and Dubai Today radio host Desley Humphrey.

How is advertising changing the advertising world? How much has online advertising changed the region’s advertising and marketing environment? Are Middle East marketers behind in adopting digital marketing? Do Middle East marketers really know what they want?

If you missed Wednesday’s discussion, you can listen to the podcast below.

Listen to the podcast

#Unwired Online Advertising Special – Part I

Unwired5 02.15 (mp3)

#Unwired Online Advertising Special – Part II

Unwired6 02.15 (mp3)

#Unwired Online Advertising Special – Part III

Unwired7 02.15 (mp3)

#Unwired Online Advertising Special – Part IV

Unwired8 02.15 (mp3)

Want to read more?

You can read some of our other blog posts about advertising, marketing and social media here:

Hiring PR people for the digital age

Should you outsource your conversation?

Is social media really that important for marketers in the Arab World?

Facebook bigger than newspapers? So what?

 

Posted in Content, CRM, Customers, Disintermediation, Facebook, General, Internet, Measurement, Middle east, Middle East marketing, Online marketing, public relations, research, SEO, social media, Twitter | Tagged , , , , , , , , , , , ,
Alexander McNabb

Five Smarter Tweeting Tips

Five Smarter Tweeting Tips

Tweet smarter, not harder

Just in case they’re of any use, here are five smarter Tweeting tips triggered by things I’ve been noticing cropping up on Twitter recently.

1) Want retweets? Write for retweets!
Just in case you’re asking, 117 characters is a ‘retweetable’ tweet – well, it is for me – you can retweet without having to edit my tweet. In fact, much of my Twitter editing time goes into editing other people’s tweets so I can share them. That’s partly my fault, I have a long twitter handle (this has long been a subject of debate, but it’s my name and I’m sticking to it) – but it’s also people not thinking about where their tweet is headed. This is not a good thing, as generally you’re sharing a tweet because you want to share information widely (otherwise, surely, you’d just be keeping it to yourself!) and retweets are grist to the sharing mill. With this in mind, it’s generally a good idea to keep Tweets to around the 120 character mark. And, of course, a link will further reduce your character count! This means some judicious editing, but doesn’t mean you have to sacrifice ‘proper’ language.

2) Edit like you mean it
I’ve come across a few posts out there about ‘why writers should tweet’ and the like and, while I generally agree that Twitter is a great way for content producers (that’s what we call writers these days. It’s so much more practical than ‘novelist’, isn’t it?) to connect with audiences, I think it has a much more powerful role to play. You see, Twitter is a fantastic editing tool. The discipline required to get your message across in 140 characters (or, in my case, in 117 characters) is considerable. But it can usually be done – and without resorting to eight year-old text speak – with a little consideration and some editing.

The skills used in twediting are the same skills we use when editing writing – boiling sentences down so they say what you mean without unecessary verbiage and redundancies, rephrasing sentences to make them crisper and clearer. In fact, rare is the tweet that couldn’t use a quick edit.

I thought I’d just pick a tweet at random to show what I mean:

The weather is so poetic this morning;the inspiration is just itching 2 get out doesn’t it?We hope that ur inspiration is fully active 2day

This tweet left one character .What can we do to improve it? Well, we can get rid of ‘this morning’ as we know it’s the morning. We could also get rid of ‘doesn’t it?’, although you could argue this is an invitation to engagement, which would be a good thing. So we’ll just change it to ‘isn’t it?’. And we can now ditch the ‘text speak’ and be left with a properly punctuated tweet of 120 characters that hasn’t lost a thing:

The weather’s so poetic; the inspiration is itching to get out, isn’t it? We hope your inspiration’s fully active today!

3) Delete Redundancies 
One word you can almost always ditch, in twitter and MSs alike, is ‘that’ – a word responsible for almost as many wasted bytes as Tim Berners-Lee‘s //. It’s almost always redundant. Phrases like ‘somewhere else’ can become ‘elsewhere’ and save five characters. And an odd thing I frequently see is hashtagged tweets that repeat the whole hashtagged phrase unnecessarily, as in:

Please read my book Olives! http://bit.ly/ttJ0Uq  #Olives

Obviously, the hashtagged Olives can go, the tab being appended to the remaining Olives. And you can stop saying ‘dah’ in that tone of voice, I see people doing this all the time.

4) Consider the structure of your tweet
People often seem to forget that starting a tweet with the @ character means that only people who follow you AND the person you’re @ing will see that tweet. If you want to address the widest possible audience, restructure your tweet to place the @ handle within the tweet itself, for instance:

Hey, @alexandermcnabb, I just bought your book! #Olives

Another thing about twitter handles is they’re not invalidated by punctuation, so if you tweet Hey, @alexandermcnabb! I’ll still get that tweet – there’s no need to add a space either side.

5) Bear context in mind
When you tweet ‘You’re absolutely right!’ to someone three hours after they have shared the tweet you agree with, you’re likely forcing them to backtrack the conversation to find out what on earth you’re talking about. Similarly, a Tweet like ‘I think you’d probably agree with @randomperson on this one!’ is hardly helpful.

Tweeting a link to your content more than once is a temptation, but I always think it’s politer to append ‘in case you missed this’ or another phrase that makes it clear you’re repeat tweeting.

Happy tweeting!

This piece also appears on Alexander McNabb’s personal blog ‘Fake Plastic Souks‘.

Want to read more?

If you liked reading this post about Twitter and tweeting, you might like some of our other Twitter-related posts:

A tweet in time saves nine (April 2010)

Twitter & Customer Service Survey (March 2010)

Tweets like grains of wheat (Feb 2010)

5 reasons Spot On PR uses Twitter (Jan 2010)

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Posted in Internet, Middle East marketing, social media, Twitter | Tagged , , , , ,
Carrington Malin

Alexander at MediaME Forum 2011

Spot On PR Director Alexander McNabb spoke at the MediaME Forum 2011 in Amman, Jordan earlier this week about digital public relations and reputation management.

The annual event organised by Middle East advertising and marketing portal MediaME was attended by some 300-400 advertising, marketing, public relations and digital professionals from Jordan, Lebanon, Syria and around the region.

You can watch Alexander’s presentation here:

Alexander McNabb “the value of a ‘Like’ is zero”

You can watch more video from the MediaME Forum 2011 on the MediaME’s Ustream page. You can also download copies of presentations from the MediaME Forum here.

Want to read more?

If you enjoy watching Alexander’s presentation you might also like to read some of these posts on the Spot On blog:

Should you outsource your conversation? (January 2011)

When social media programs grow up… (July 2010)

Facebook bigger than newspapers? So what? (May 2010)

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